DSLRplaza.comBusiness — Company
Why choose DSLRplaza.com?
We are Registered company
We are Euphorix Technology Enterprise (002030121-K) instead of just a ‘somebody’ on the internet, so you don’t have to worry about whether or not we will be around next month or next year.
Our Reputation is Outstanding
We first initiated out trading in a variety of forums and achieved an outstanding reputation and flawless trading records in Lowyat.NET, Cari.com.my, JBTALKS.CC, and PhotoMalaysia.com. You can rest assured that when you do business with DSLRplaza.com, you are dealing with a stable, reputable, and responsible company.
Consistently Low Prices
We constantly survey the competition, and we make sure that our prices are the best you will find anywhere. Our customers shouldn’t have to sacrifice quality for great pricing, nor should they have to pay a premium for great quality.
Friendly, Knowledgeable Service
We offer a pleasant, hassle-free buying experience. We are a customer-focused company, and we believe that without satisfied and happy customers, we wouldn’t exist as a business
Payment Methods (orders from facebook):
Cash Deposit / Transfer (Online / Machine / Banking Counter)
Name: EUPHORIX TECHNOLOGY ENTERPRISE
Maybank Account No.: 514785020438
CIMB Account No.: 14420007961057
Public Bank Account No.: 3169315908
** BALANCE will be return together in the package in case payment is done through case deposit machine**
** Once payment has been made, Please kindly notify us by sending e-mail to firstname.lastname@example.org OR send SMS to our sales representatives together with
(a) FULL NAME OF THE RECIPIENT:
(b) PRODUCTS REQUESTED:
(c) AMOUNT DEPOSIT:
(d) SHIPMENT ADDRESS:
(e) CONTACT NUMBER:
(f) NAME OF BANK (for verification purposes)
We ship to any address in West and East Malaysia using PosLaju courier.
For in stock item, we ship out the order within 24 hours** after the payment is received. Courier tracking number will be provided to our customer as soon as it is possible, and PosLaju normally takes less than 3 working days to deliver the shipment to your doorstep. (DSLRplaza.com is not responsible on any delay from courier side.)
Please contact us if the shipment does not reach you after 5 workings days, started from the dispatch date.
For special ordered item, kindly allow 1-2 weeks for delivery.
* Not applicable for shipping of bulky product (eg dry carbinet, tripod, etc) towards East Malaysia.
**Except orders made on Friday, Saturday, and Public Holidays eve.
Product Warranty and Returns
REFUNDS & RETURNS
Unless otherwise stated in the item descriptions (e.g. different warranty terms of some products), the following policies apply to all purchases.
All forms of warranty cover only manufacturer defects. Any damage caused by improper use or care of product is the responsibility of the user.
Refunds will be given if the item is NOT AS DESCRIBED (or DOESN'T WORK) as in product descriptions or email correspondence.
All products carry warranty of 7 days, whether they are faulty on receipt or malfunction after short usage. They will be exchanged when reported within 7 days upon receipt of goods. Exchange will be for the same item only.
Item must be returned in its ORIGINAL CONDITION. It has to be returned via registered mail (with tracking number) or regular mail subject to our discretion. We will send the replacement within 3 working days upon receipt of returned item.
Buyer has to pay for postage to return the item. And for replacement send from us, postage will be paid by us.
If buyer purchase a wrong item, exchange is subjected to DSLRplaza.com discretion on a case to case basis. All additional postage will be born by buyer. Restocking fee of 20% may apply.
Warranty shall be voided if:
- screw threads (male or female side) are worn out due to over tightening. Such screw includes, but not limited to, macro extension tubes, and lens filters.
- on all electronic products, if in our opinion the product has been opened, damaged by accident, mishandled, altered, improperly serviced, or repaired by the customer.
In the event of such misuse/abuse by the customer, costs for repairs plus two-way freight costs will be borne by the customer. Product found defective should be returned to us carefully packed, as the customer will be responsible for freight damage.
DSLRplaza.com is a Kuala Lumpur-based online photographic equipment provider. Established in February 2011, we started our online trading on Lowyat.NET, CARI.com.my, JBTALKS.CC, and PhotoMalaysia.com forum as ILoveHongKong, and we are a fast growing and dynamic business. We differentiate ourselves from the run of the mill online stores by providing a high level of service and a strong focus on passion and innovation.
DSLRplaza.com is owned and operated by Malaysia-registered company, Euphorix Technology Enterprise (002030121-K). Your purchases and rights are protected by Malaysia Consumer Law.